RETURN AND DAMAGES POLICY

RETURNS

Returns are available for STORE CREDIT ONLY; no refunds.

Returns are accepted within 10 days of delivery date. Items must be returned unused and in their original packaging. To return an item:

Email hellounderthepecantree@gmail.com with your inquiry and to receive a Return Merchandise Authorization number (RMA Number).

If the return is a result of error on our end, we will provide a return shipping label once we have responded to your inquiry. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a  drop-off location.

If the return is not the result of an error on our end, you are responsible for the cost of returning the item.

Note that the shipping of any returned item is at your own risk. You must ensure that the item is adequately packaged. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

STORE CREDITS

Store Credits will be posted to your account when the item has been returned and found in good condition.

ITEMS NOT ELIGIBLE FOR RETURN

Returns will NOT be accepted on any seasonal items, bath and body items, personalized or special order items, food, items that show wear or use, Gift Cards, or sale items.

If an item was received damaged in transit, please email pictures of the damage to the product and pictures of the damaged shipping box/package if applicable. Email these to: hellounderthepecantree@gmail.com

Emails for damages MUST be received within 5 days of delivery date.  

Once we receive your email, we'll determine next steps. 

If you have any further questions, please email hellounderthepecantree@gmail.com.

Effective April 2, 2025