Under The Pecan Tree store display

Standard Return Policy*

Coronavirus Return Policy:   Our return policy is relaxed such that any purchase made after March 15, 2020, will be eligible to return for a store credit provided you make the return within 60 days of  the store's reopening date.

Receipts are required for returns.  With an original Under the Pecan Tree receipt, unused items in their original packaging may be returned as follows:

Refund:

Items returned within ten (10) calendar days of the purchase date listed on the receipt may be returned for a refund equal to the listed purchase price plus applicable taxes.

Refunds will be issued to the original form of payment; when the purchaser paid by check, the refund will be held for seven (7) days from the date the check was deposited into the Under the Pecan Tree account.

Store Credit:

Items returned within thirty (30) calendar days of the purchase date listed on the receipt may be returned for a Store Credit equal to the listed purchase price plus applicable taxes.  The Store Credit will be valid for sixty (60) days from the issue date.  The customer is responsible for maintaining and presenting the Store Credit document. 

Gift Receipt:

Items returned within thirty (30) calendar days of the purchase date listed on the Gift Receipt may be returned for a Store Credit equal to the listed purchase price plus applicable taxes.  The Store Credit will be valid for sixty (60) days from the issue date.  The customer is responsible for maintaining and presenting the Store Credit document. 

No Refunds, No Exchanges, No Store Credit will be issued for:

  • Sale, discounted items
  • Special order, personalized items
  • Seasonal/holiday items are not eligible for return after the applicable holiday